Description
Here’s a sneak peak at what you’ll discover in ....
In-Room Dining Concept
Room Service – General Outline
24 Hours In-Room Dining
Opening Hours (24 Hours)
Linen & Napkins
The Menu And Style Of Cuisine
Room Service – Unique Selling Propositions
General Organization
Attributes Of A In-Room Dining Waiter
Personal Hygiene And Grooming
General Hygiene Standards
HAIR
MOUSTACHES AND BEARDS
TEETH AND BREATH
HANDS & NAILS
JEWELLERY STANDARDS
TATTOOS
Mise En Place
Preparing Dishes
Preparing Glassware
Preparing Cutlery
Set Up Sugar Bowls
Prepare Salt And Pepper Sets
Prepare Flower Vases
Set Up Linen
Preparing Trays
The Following Information Must Appear In The Logbook
Informations That Must Be Communicated
In-room Dining Forecast
Sample Weekly Forecast
Pre – Shift Meetings
Aspects That Will Be Covered In The Pre – Shift Meeting
StoreroomRequisitions
Stationary Requirements
Stationary Checklist
Answering The Telephone
Answering A Call : In–Room Dining
Dealing With A Delay
Taking An In-room Dining Order
Notes On Taking An In-room Dining Order
Sample Page Of In-room Dining Docket Book
In-room Dining ‘Order Control’
Sample Of The Control Traffic Sheet
The Knocking And Entering Procedure
Courtesy Call Back
Job Description
Room Butler
Scope Of Job
Responsibilities / Performance Standards
Education And Experience Or Skills Normally Needed
Concept Description
Manning And Equipping
Services
Pre-arrival
Arrival
In-house
Pre-departure
Departure
Task List
Room butler standards and procedures
TASK: Preparation For Resident Arrival
STANDARD & PROCEDURE
TASK: Serving Of Refreshment
STANDARD & PROCEDURE
TASK: Provide Unpacking Services
STANDARD & PROCEDURE
TASK: Performs Shoe Shining
STANDARD & PROCEDURE
TASK: Making Bath For The Resident
STANDARD & PROCEDURE
TASK: Arrange Wake-up Call
STANDARD & PROCEDURE
TASK: Preparation Of Mise-en-place
STANDARD & PROCEDURE
TASK: Serving Of Refreshments After Wake-up Call
STANDARD & PROCEDURE
TASK: Pick Up Procedure
STANDARD & PROCEDURE
TASK: Laundry Pick Up Procedure
STANDARD & PROCEDURE
TASK: Laundry Delivery Procedure
STANDARD & PROCEDURE
TASK: Key Control System
STANDARD & PROCEDURE
TASK: Inspection Of Suite
STANDARD & PROCEDURE
TASK: Preparation Of Check-out
STANDARD & PROCEDURE
TASK: Checking Out The Resident
STANDARD & PROCEDURE
TASK: Receiving Resident Upon Arrival
TASK: Serving Of Refreshment
Scenario: Shower Is Heard.
Scenario: No Movement Heard.
Scenario: DND Sign Is Displayed. (call Resident)
Scenario: Resident Opens Suite To Let Butler In. Refreshment Is Offered
TASK: Provide Unpacking Service
Scenario: Resident Says “Yes”
Scenario: Resident Is Surprised Feels That It Is Too Much Trouble.
Scenario: Resident Still Says “No”
Scenario: Butler Is Unpacking Would Pressing Be Required For The Clothes That You May Be Using This Evening?
TASK: Making Bath For The Resident
Scenario: Answer “Yes”
Scenario: Resident Is Surprised And Feels That It Is Too Much Trouble.
Scenario: Answer Still “No”
TASK: Preparing The Check-out
TASK: Checking Out The Resident
TASK: Arrange Wake Up Call
Scenario: Naked Resident
Scenario: Resident Scantily Dressed
Scenario: Resident In Bed With Joiner
Front Office Terminology
Course Outline Form
Areas Be Covered By Security
Areas Covered By Housekeeping
Areas Covered By Concierge
Areas Covered By Room Service/Food & Beverage
Attendance Record
Your Training Record
Get ready to be handed all the Room Service Operation Manual for you to be able to operate, run and manage the in-room dining, minibar service and private butler services.
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