The F&B Human Resources Guide

Here’s a sneak peak at what you’ll discover in ....

Code of Ethics

Introduction

General

Compliance with the Law and Prohibition of Fraud

Conflict of Interest

Discrimination and Harassment Prevention

Health & Safety

Protection of the Environment

Protection and Proper Use of the Company Assets

Gifts

Dealing with Public Officials

Political Contributions

Proprietary and Confidential Information 

Privacy

Non-Public Material Information

Fair Dealing and Trade Practice Standards

Financial Information and Operating Activities

Code of Ethics Distribution and Acceptance

Reporting Violations

Interview Technique And Interview Questions

Goal Setting

Leadership

Team Building

Policies And Procedures 

Creativity

Organisation And Planning

Decision Making And Problem Solving 

Oral Communication 

Communication  

Energising 

Coping 

Intraception 

Assertiveness 

Product/Market Knowledge 

Versatility 

Guest Services

Disciplinary Procedures

DISCIPLANARY PROCEDURE - ACTION TABLE 

Performance Assessments Food & Beverage Employee 

Adaptability / Flexibility

Service Passion 

Professionalism

Ethic for work/Integrity 

Communication Skills 

Team Player 

F & B Department Specific Ratings Attendance.

Overall 

Performance Rating

Signatures.

Food & Beverage Supervisor, Performance Assessment  

People Leadership Skills  

Problem Solver / Sound Analyzer 

Implementer / Action Taker 

Professionalism / Versatility / Flexibility  

Player On The Team  

Public Ambassador  

Interpersonal Sensitivity & Skills 

Administrative / Systems 

Attendance Overall  

Performance Rating 

Signatures

Job Descriptions 

Assistant F & B Manager  

Banquet & Event Manager 

Bar Attendant 

Bars Manager

Bars Supervisor Trainee 

Bartender Shift Leader  

Bartender  

Busboy / Busgirl  

Butcher 

Assistant F & B Manager

Casino Services Manager  

Chef De Partie 

Chief Steward

Commis 1  

Commis 2  

Demi Chef De Partie  

Executive Pastry Chef 

Executive Sous Chef 

Food And Beverage Manager  

Chef Artist 

Mini Bar Attendant  

Mini Bar Supervisor  

Night Cook  

Chef De Partie - Pastry

Commis 1 (Pastry and Bakery) 

Commis De Cuisine 1

Demi Chef De Partie (Pastry) 

Restaurant Headwaiter 

Restaurant & Catering Manager  

Restaurant Manager 

Restaurant Supervisor Trainee 

Room Service Attendant  

Room service and Mini Bar Manager 

Supervisor

Waiter/Waitress 

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